General Terms and Conditions for Language Lessons
Booking takes place formally using the fully completed enrolment form transmitted online, by e-mail, post, by telephone, or personally at Perfect Lingua. In the case of enrolment of minors, permission from a legal guardian is required. By enrolling, the participant agrees to the General Terms and Conditions.
A course unit is 45 minutes. A scheduled session consists of two course units. Exceptions to this can be contracturally agreed only with Perfect Lingua. A teaching course month runs for a period of four weeks.
Minimum number of participants
A group course shall have at least three participants. Should only one participant register for a group course, Perfect Lingua shall determine if a one-to-one arrangement is possible and make an offer accordingly to the participant. Should only two participants register for a group course, fees may be raised upon consultation with Perfect Lingua. Costs will then be adjusted individually by Perfect Lingua after consultation with participants. Alternatively, if the minimum participant number is not reached, participants are given special right of cancellation.
The minimum booking for one-to-one lessons is 20 course units. Deviations from this can be agreed only with Perfect Lingua, agreements with teachers are not legally binding and are without engagement. The course participant should note that the teacher is not a legal representative of Perfect Lingua and does not have power of attorney or agency by estoppel. The course is held in the premises of Perfect Lingua or at the customer’s. The customer shall draw up a time- table jointly with Perfect Lingua. The timetable may also be drawn up directly with the teachers.
Methods of payment
After your registration has been received, you will get an invoice / booking confirmation. The total amount invoiced is due before the course begins and shall have been received by Perfect Lingua before lessons start. Perfect Lingua reserves the right to exclude a participant from the course when payment has not been received or is late. The invoice may be paid also by direct debit. The course participant then has to provide Perfect Lingua with a direct debit authorisation. The direct debit mandate given to Perfect Lingua can be cancelled at any time by the course participant, without having to give reasons.
Lessons cancelled due to illness of the teacher or as a result of public holidays shall be made up later in agreement with course participants or the course will be accordingly extended at the end. For lessons in group courses that the participant did not attend, neither substitution nor deduction is permitted. Missed lessons cannot be offset against other courses. Times agreed for one-to-one lessons have to be cancelled / rescheduled with at least 24 hours’ notice. Appointments for Mondays have to be cancelled by midday of the previous Friday. Otherwise, the session is counted as missed and has to be paid. One- to-one lessons that are not taken up within 6 months will lapse if Perfect Lingua is not advised accordingly. Refund of course fees paid is not possible.
Every cancellation has to be in writing in order to be effective. Withdrawal more than 20 working days before the beginning of the course is possible without charge. When cancellation is made 15 days before beginning, a cancellation fee of 15% net of the course fee is charged, after that a fee of 35% net of the course fee is payable. In the case of a no-show without cancellation, the whole course fee is forfeited. Cancellation during the course is not permissible.
We are liable only for damage caused will fully or by gross negligence by ourselves or our staff. All other liabilities are excluded. Learning and getting command of a foreign language depends on many personal factors. We ask you to understand that we cannot give any guarantees or performance promises relating to the acquisition of language skills.
The place of jurisdiction shall be determined in accordance with the legal regulations in the case of individuals; should the customer/ contracting/participant be a legal entity, a sole trader or businessman, the place of jurisdiction shall be Frankfurt am Main. Should any provision of these terms be found to be invalid, this shall not affect the validity of the remaining provisions.